Privacy Policy

Last updated: October 2023

Introduction

At RenovateEase Germany ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the General Data Protection Regulation (GDPR) and other applicable German and European privacy laws.

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

Data We Collect

We collect information about you in various ways when you interact with our website and services.

Personal Data You Provide

• Contact Information: Name, email address, phone number, and mailing address.
• Project Information: Details about your renovation project, including room types, budget, timeline, and specific requirements.
• Communication Data: Messages, inquiries, and feedback you send to us.
• Account Information: If you create an account, login credentials and profile information.

Automatically Collected Data

• Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on pages.
• Device Information: Device type, operating system, and unique device identifiers.
• Location Data: General location information based on IP address.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For more details, please see our Cookie Policy.

How We Use Your Data

We use the collected information for the following purposes:

• Service Provision: To provide renovation services, process inquiries, and communicate about projects.
• Customer Support: To respond to your questions, provide technical support, and resolve issues.
• Personalization: To customize your experience and provide relevant content and recommendations.
• Marketing: To send promotional materials, newsletters, and updates about our services (with your consent).
• Analytics: To analyze website usage and improve our services.
• Legal Compliance: To comply with legal obligations and protect our rights.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business, such as hosting providers, payment processors, and marketing agencies. These providers are bound by confidentiality agreements.
• Professional Partners: With vetted contractors and subcontractors necessary for project execution, who are also subject to data protection agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Consent: With your explicit consent.

Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request limitation of how we process your data.
• Right to Data Portability: Request transfer of your data in a structured format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent for processing based on consent.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. For example:

• Contact information for active projects: Duration of the project plus 3 years.
• Marketing data: Until you unsubscribe or request deletion.
• Website analytics: 2 years.

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through standard contractual clauses or other safeguards approved by the European Commission.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it immediately.

Cookies

We use cookies to improve your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@playunitx.com
• Phone: +49 30 12345678
• Address: Hauptstraße 123, 10115 Berlin, Germany
• Data Protection Officer: dpo@renovateease.de